If you cannot measure it, you cannot manage it. So goes an adage familiar to travel management professionals. Without relevant performance indicators and corresponding data that is consolidated and delivered in a timely, accurate and easy-to-use fashion, it is impossible to evaluate and optimize the effectiveness of a travel program. Furthermore, to engage top management and business unit/department heads in the optimization of a travel program, the data that is reported must be adjusted to reflect their individual needs and concerns and be comprehensible at a glance. The task of effectively capturing and presenting data is complex. Multiple suppliers around the world use different standards and formats. Merging information from different sources increases complexity. The challenge is compounded by non-compliant travelers who book outside of preferred channels, which results in travel spend that is unaccounted for.

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